A point of sale (POS) system is one of the most crucial pieces in a Restaurant management puzzle. It makes or breaks the work routine and speeds up the process significantly. The action begins where a server can make orders and take payment. Having an efficient point of sale system (POS) for a restaurant goes a long way toward ensuring that your entire restaurant operation runs seamlessly yet simply. But finding the perfect restaurant POS system for a restaurant business can be much more difficult. As technology and the customer experience have evolved at a rapid pace, it is important for businesses to invest in a point-of-sale system that will stand the test of time.
Here we list a set of five important features one should look into before signing up for a restaurant POS system:
- Cloud based POS
A cloud-based POS system gives us the liberty to access the software anywhere at any given device. Here, information for transaction processing comes from a remote cloud service that enables the restaurateur to access the data anywhere even through mobile phones. Thus, while selecting a POS, it is important for the restaurants to go for a cloud-based SaaS POS system over a regular POS platform. Also, a cloud-based POS system can be key in saving time and money effectively. It provides real-time reports of all outlets in one single place at any given point in time. There is also no fear of losing data in cloud-based services.
- Kitchen Display System
By using a POS system, restaurants can easily track orders and make sure that the customers reserve quickly. Certain POS platforms have features that allow you to send order details from the front end of the house directly to the kitchen with the press of a button and ensure proper flow of operations in the kitchen. Ideally, the Kitchen Display System replaces paper tokens and the kitchen printers in order to increase efficiency and accuracy. This feature enables accurate orders to be delivered at the right time, minimizes waste and prevents frustration among staff and customers.
- QR menu and feedback
Restaurant trends indicate consumers prefer speed over human interaction. Incorporating QR codes in ordering and receiving feedback can both improve the guest ordering experience and increase transaction values. As restaurants balance and adapt to the new on and off-premises dining environments, ordering using QR codes offers faster, more efficient service and reduce customer wait times by increasing efficiency and basket size while improving order accuracy. Additionally, QR technology in menu and dine-in ordering offers more targeted upselling, easier data capture, and loyalty enrollment. Lastly, they let you redeploy your staff where you need them most.
- CRM
Customers are the inevitable elements of a restaurant business. They are the backbone for the functioning of the entire network. Customer Relationship Management enables a business to engage with customers and build and nurture relationships with customers. A preferred POS system should be able to collect, store and analyze the customer data and help the restaurant by providing them with the services they prefer. Restaurants can stay in touch with the customers by running targeted campaigns via WhatsApp, email, SMS or calls at times. Offering personalized loyalty programs and incentives would also enhance the merchant-customer relationship. To know in depth about customer relationship experience enhancement, click here.
- Reports and insights
With the right POS software, you can check detailed reports on everything from labor to sales to activity. A restaurant POS system that includes business analytics is enormously helpful in determining profitability. Restaurant reporting provides information about the business while analytics provides insights. Restaurant analytics software takes restaurant data, visualize it, and presents it for easy analysis. It ensures clear analysis and presentation of the data for decision making. A good Restaurant POS system allows you to have reports on various subjects such as accounting, sales, inventory, etc. Reports shall be automatically generated for various departments of the restaurant, and it will be easier to compare the progress and set new objectives for your business.
The retail landscape is changing more and more rapidly, and you wouldn’t want your business to get left behind due to manual and outdated systems. It’s time to understand the importance of a good POS systems and consider an upgrade to your operations. A POS system acts as a central restaurant management unit that accelerates the end-to-end operations of any type of restaurant scaling from quick service restaurant to full-service restaurant. Thus, it is important for it to be as versatile as possible. Magilhub is an all-in-one restaurant management and diner experience platform that goes beyond basic POS services, offering a digital marketplace which is highly advanced, yet a very affordable restaurant POS meant for any type restaurant to expand and flourish.
To get to know us more, visit us at: www.magilhub.com!
Until next time we see you at this space, Happy Selling!
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